ECHOFOUNDRY / PLAYER SUPPORT

Let’s sort
it out.

Need help with Sewbie: Crazy Ragdoll, Endless Police Chase or another EchoFoundry product? Email the studio directly.

Reporting a problem

Include the game name, app version, device model, operating system and what happened. A screenshot and the steps that caused the problem are helpful. Please do not include passwords or full payment-card details.

Saved progress

Current games save progress on the device. Clearing app or browser data, uninstalling, or switching devices may remove or separate your save. We do not offer a cloud-save account, and cannot recover a local save that was never uploaded to us.

Pictures and music

Where supported, choose a file inside the game's picture-frame or music-player controls. Personal files remain on your device. Use the removal button to return to the default image or track; your original file is not deleted. If a selection fails, tell us the file type and size rather than sending personal media unless needed.

Purchases and subscriptions

For games with real-money purchases, include the product name, purchase date and a transaction reference if you need help. Manage subscriptions and refund requests through the store where you purchased. Uninstalling a game does not cancel a subscription. Never send your payment password.

Privacy requests

To ask about your information or request deletion of support correspondence, email us with “Privacy request” in the subject. See our shared Privacy Policy for local storage, imported media and third-party services.